After a thorough review of BetPhoenix Casino and considering its size, complaints, licenses, customer support, terms and conditions, limits, and other factors, I decided to give it a bad reputation rating. This casino is bad to play at, which is why I recommend you don't play at it and choose a different one instead. Everything I found out is written in more detail in this review. Keep reading to find out more about this casino and whether it's safe and suitable for you.
BetPhoenix Casino is a smaller online casino, according to my research and estimates of its revenues. The size and revenues of an online casino are important, because small gambling websites can theoretically struggle to pay out big wins to especially lucky players. On the other hand, big casinos should have sufficient cashflow to pay them out.
BetPhoenix Casino uses a fake license. This casino presents a license on the website, but it seems to be fake after taking a closer look. It is either not valid anymore or redirects to a website that imitates a real license.
Caution! BetPhoenix Casino has unfair clauses in their Bonus Terms and Conditions. After reviewing the T&Cs related to the casino's bonuses, I found some parts that I consider unfair to players. If you plan to use a bonus at this casino, you may run into issues. If you want to make sure you have an enjoyable gaming experience, I recommend you look for a casino with fair T&Cs. And if you decide to play at this casino despite the unfair rules, at least read the T&Cs carefully before you start playing, to make sure you know what to expect.
BetPhoenix Casino is listed on 1 blacklist. You can see it displayed on this page, but I've chosen to ignore it when evaluating this casino, because it is related to the casino's previous owner or management, or for other relevant reason.
Caution! BetPhoenix Casino limits the amount of net daily wins to $100,000. As a result, you cannot win more than $100,000 per day. The net win is calculated as the difference between your total wins and total bets in that specific day. If you win more than that, the amount exceeding this limit will be deducted and not paid out to you.As far as I am concerned, win limits are unfair to players. That's why I decrease the rating of any casino that has implemented it, unless the limitation is caused by external factors, such as local regulatory requirements.
BetPhoenix Casino has a customer support, but it is slow or simply bad. While you can contact the casino and ask for help if you need it, the responses you will get back from customer support tend to be slow or not as helpful as those at casinos with a better support.
To sum things up, BetPhoenix Casino is a bad casino website. I don't recommend you play there. There are much better casinos available on the internet, where you will have a much better experience.
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Interesting facts
One of the smaller casinos based on projected revenue
Positives
Possibility of depositing with PayPal
Negatives
No license
Casino has a daily win limit of $100,000
There is no 24/7 live chat support
Casino does not offer any bonuses
Progressive jackpot games not available
4.6
Overall reputation
4.6/10
Bad
What affects the casino's reputation?
How much do players complain about the casino?Complaints can tell a lot about a casino’s reputation. If many players complain about certain practices that are not in line with fair play, it is a clear sign that some things could be done better.
Are the casino’s terms and conditions fair towards players?Some casinos use unfair and predatory rules that put players into a disadvantage. I carefully read all terms and conditions and check for deceitful or harmful rules that can potentially be used against players.
Is the casino big? What are its revenues?The casino’s size is important. If you win a lot of money, smaller casino may struggle to pay out your winnings. That is why it is safer to gamble at big casino websites that shouldn’t have any issues with cashflow.
Is the casino part of a group of related casinos?To make sure the rating is as exact as possible, I also take into account relationships between casino websites. If a website is operated by a big company that runs multiple casinos, it influences the rating.
Has the casino been placed on some blacklists?There are many casino blacklists on the internet. I check the most relevant ones to see if the casino appears on any of them. If it does, it can influence the casino’s reputation rating.